In case of an undesirable situation such as crushing, deterioration or breakage that may occur during the shipment, the product should be sent to www.zelglobal.com by taking the picture of the product on the day the cargo arrives, without spoiling the product packaging.
If you do not like the taste of the product, there is no refund.
The shipping fee of the products you want to return belongs to the customer.
If the products you return comply with the return conditions, refunds are sent within 10 days after the product reaches us.
You can follow the next processing from your bank.
* YOU MUST SEND YOUR RETURN PRODUCTS TO THE ADDRESS MENTIONED BELOW, WITH A NOTE NOTIFYING THE REASON FOR THE RETURN AND THE ORIGINAL PACKAGING AND THE ORIGINAL INVOICE.
Ovayolu Asfaltı Sk. Yeni Mah. No: 78/A Bağyurdu Kemalpaşa/ İzmir Türkiye
** In case the invoice of the product you want to return is corporate, you must send it together with the return invoice issued by the organization when returning it. The return invoice should be issued without including the cargo share (in the form of product unit price + VAT). Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.
In accordance with the NEW APPLICATION ACCORDING to the GENERAL COMMUNIQUE OF TAX PROCEDURE LAW NO. 385;
If you are not a taxpayer, you must fill in the information in the relevant return section of the invoice of our company when you return the product you have purchased, then sign it and send it back to us together with the product. Otherwise, your refund will not be completed.
General return conditions are as follows;
– Returns must be made with the original box or packaging.
– The return of products whose original box/packaging has been damaged, which has lost its resaleability, and which cannot be purchased by another customer, cannot be accepted.
– You must send an application containing the original invoice (all copies you have) and the reason for the return, along with the product you want to return.
– If the product / products you want to return are defective, you should check the product with the cargo officer, keep a report and not receive it. In this case, the shipping fee is covered by our company. In other cases, the shipping fee belongs to the BUYER.